OUR DELIVERY AIM IS TO BE AS EASY, CONVENIENT AND FLEXIBLE AS POSSIBLE.
Standard delivery time on all orders FROM STOCK WILL BE DELIVERED WITHIN UK MAINLAND ( Except Scottish highlands) IN 3-5 WORKING DAYS (unless otherwise stated) this service is during the working week MON- FRI 8AM TO 6PM and is FREE OF CHARGE.
Deliveries outside the UK Mainland. We can deliver outside of the UK when you are on the basket page and type your address you will get a delivery charge displayed. We deliver to NI & ROI and all main European countries.For More information on delivery outside the UK see our FAQ’s https://www.officechairsuk.co.uk/support/customer-information/
DESIGN YOUR OWN items are made to order you can find the lead time under the add to basket button on each individual product page (these are as accurate as possible) delivery dates will be uploaded to your user area the link is on the order confirmation. More general delivery info can be found on each product page under delivery and returns
PRE ORDER products are items we have coming back in to stock and the dates are on the product pages. When you buy a pre order item it is reserved and when it arrives with us we ship it on to you please allow 3- 5 working days after date shown for delivery.
Deliver to a different delivery address from the invoice or cardholder address. If you or your company wants to order a chair or product we offer and send it to a different address other than the billing address no problem!
Change of delivery Information. Can you please let us know no longer than 24 hours after the order has been placed as this could incur a charge as some 3-5 working day items may have already been sent.
Special delivery requests. If for example you’re going on holiday and you would like your chair delivered on your return, we are very happy to assist. Just place your order as normal and send us a follow up email with the order number and your specific dates and we will be happy to oblige Email firstname.lastname@example.org
Delivery Partners. Office Chairs UK partner with ParcelForce and a local courier company Aylesford Couriers to make our deliveries. ParcelForce only offers a door to door delivery and their drivers are not insured to enter the property of a recipient and should not do so due to health and safety reasons or accidental damage to the property. (These are the Terms and Conditions of ParcelForce). Once the goods are collected and scanned by Parcel Force you will receive either a text or email with the delivery information.
PLEASE NOTE ONCE AN ORDER HAS BEEN SHIPPED WE CAN’T STOP THE DELIVERY OR CHANGE THE DELIVERY ADDRESS. (THIS IS THE POLICY OF THE CARRIERS)
Deliveries using Aylesford Couriers ( Not Parcel Force) are Monday – Friday during normal business hours 9-5 pm. Aylesford Couriers will contact you by either Text message or phone if we don’t have a mobile number to arrange a mutually agreed time for delivery.
Dedicated or out of hours timed deliveries. We can help with your request please ask the sales team for a quotation.
Furniture Deliveries. Eg desks or tables that are to be installed either in a office or at home it is the responsibility of the receiver to ensure that there is sufficient access for the item to be installed and that the item will fit. This service can be chargeable
ANY DELIVERY ENQUIRIES EMAIL mailto:email@example.com
All products must be signed for upon delivery unless previously agreed in advance.
PLEASE NOTE SOME PRODUCTS COME UNASSEMBLED see sizing /assembly & warranty info on the product pages
THANK YOU FOR YOUR CONTINUED SUPPORT IT MEANS A LOT DURING THESE DIFFICULT TIMES AND KEEP SAFE!