Thank you for visiting our website, in this section we will do our best to address any concerns or answer any questions you may have. However if you would prefer to talk to some one please phone T.0345 600 1917 Mon- Fri 9-5pm or send a message via our enquiry form below.
We are 100% secure
We have spent a lot of time making sure that our website and our client’s information is 100% secure. We have recently upgraded our site to HTTPS (https://www.officechairsuk.co.uk/we-are-100-secure/) as shown in the address bar on your browser. This is the new google standard for security. Below we have put some industry information about this type of security for your perusal.
What is HTTPS?
This is a way to encrypt information sent between you and the web server. This means that your logins, payment and address details are safe and will not be able to be accessed by third parties.
Will my Chair/Desk/Table come assembled?
Most of the chairs are fully assembled there are some product exceptions (eg desk and tables) this information is found on all product pages under sizing/assembly & warranty information.
Can I make a change to my order?
Yes, we will need an email confirmation (Sales@officechairsuk.co.uk) please within 24 hours from placing the order
I am a private customer can i buy from you?
Of course, we are open to everybody and all orders no matter of size are very important to us.
Do you deliver to a different address other than the billing address?
Yes, Simply add the delivery address during the order process and will deliver for you no problem.
Do you deliver Outside the UK & what is the cost ?
We can deliver outside the UK Mainland information on the charges and VAT is calculated during the checkout process.
Our Incoterms of Sale for orders with a delivery address in the EU are Delivered at Place (DAP). This means that your order may be subject to Import Duty Fees and VAT in your country.
BUT DURING THE ORDER PROCESS YOUR ORDER WILL BE ZERO RATED AND UK TAX(VAT) WILL NOT BE CHARGED.
THE DELIVERY CHARGE IS CALCULATED AT THE CHECKOUT ONCE THE ADDRESS IS ENTERED
IF YOU WANT MORE THAN ONE PRODUCT DELIVERED OUTSIDE THE UK CONTACT US VIA EMAIL FOR A PRICE AS THE WEBSITE WILL MULTIPLY THE CHARGE BY HOW MANY PRODUCTS ARE IN THE BASKET
PLEASE CHECK YOUR COUNTRY’S OWN VAT AND CUSTOMS IMPORT DUTY SO YOU ARE AWARE WHAT FEES WILL BE PAYABLE.
Returning An Item
RETURNING ITEMS FROM STOCK MUST BE IN THE CONDITION THEY WERE RECEIVED AND IN ALL THE ORIGINAL PACKAGING. ( Without all of the Original packaging we can’t take anything back as it is needed not only for re sale but for transportation)
All items listed as in stock can be returned or exchanged easily.
The item must be in the original packaging and in New Condition and unused! You have 14 days from the date the item was received. We can arrange the return for you and we would deduct any return shipping cost from the refund. Generally the cost for us to arrange a chair return ( Uk mainland) will be £55 plus vat, Smaller items eg monitor arms will be £20 plus vat
Please advise of the order No, address and contact details in the email sent to logistics@officechairsuk.co.uk
Once the goods are back with us and checked a refund be issued please allow for the banking system to process the money back to you.
If you originally selected to pay an additional charge for quick delivery we will only refund the price paid for the item and not the enhanced delivery charge.
Made to Order / Bespoke items cannot be returned please refer to our T&C’s
If you have any damage on delivery or if the item is faulty please contact us asap. Could you please email us the following information:
Your order number, the address where the item is located, photographs of any damage or a description of what is wrong.
Please send this email to logistics@officechairsuk.co.uk
How long have you been trading for?
Our Family Business was established in 1971 and is still family run.
What kinds of discounts do you offer?
Will my Chair/Desk/Table come assembled?
Most of the chairs are fully assembled there are some product exceptions (eg desk and tables) this information is found on all product pages under sizing/assembly & warranty information.
Do you deliver to a different address other than the billing address?
Yes, Simply add the delivery address during the order process and will deliver for you no problem.
Do you deliver Outside the UK & what is the cost ?
We can deliver outside the UK Mainland information on the charges and VAT is calculated during the checkout process.
Our Incoterms of Sale for orders with a delivery address in the EU are Delivered at Place (DAP). This means that your order may be subject to Import Duty Fees and VAT in your country.
BUT DURING THE ORDER PROCESS YOUR ORDER WILL BE ZERO RATED AND UK TAX(VAT) WILL NOT BE CHARGED.
THE DELIVERY CHARGE IS CALCULATED AT THE CHECKOUT ONCE THE ADDRESS IS ENTERED
IF YOU WANT MORE THAN ONE PRODUCT DELIVERED OUTSIDE THE UK CONTACT US VIA EMAIL FOR A PRICE AS THE WEBSITE WILL MULTIPLY THE CHARGE BY HOW MANY PRODUCTS ARE IN THE BASKET
PLEASE CHECK YOUR COUNTRY’S OWN VAT AND CUSTOMS IMPORT DUTY SO YOU ARE AWARE WHAT FEES WILL BE PAYABLE.
Returning An Item
RETURNING ITEMS FROM STOCK MUST BE IN THE CONDITION THEY WERE RECEIVED AND IN ALL THE ORIGINAL PACKAGING. ( Without all of the Original packaging we can’t take anything back as it is needed not only for re sale but for transportation)
All items listed as in stock can be returned or exchanged easily.
The item must be in the original packaging and in New Condition and unused! You have 14 days from the date the item was received. We can arrange the return for you and we would deduct any return shipping cost from the refund. Generally the cost for us to arrange a chair return ( Uk mainland) will be £55 plus vat, Smaller items eg monitor arms will be £20 plus vat
Please advise of the order No, address and contact details in the email sent to logistics@officechairsuk.co.uk
Once the goods are back with us and checked a refund be issued please allow for the banking system to process the money back to you.
If you originally selected to pay an additional charge for quick delivery we will only refund the price paid for the item and not the enhanced delivery charge.
Made to Order / Bespoke items cannot be returned please refer to our T&C’s
If you have any damage on delivery or if the item is faulty please contact us asap. Could you please email us the following information:
Your order number, the address where the item is located, photographs of any damage or a description of what is wrong.
Please send this email to logistics@officechairsuk.co.uk
What to do if you have a warranty issue ?
All Our products carry a manufacturers warranty which may vary in length depending on the brand and product, this can be easily found on the product pages under the sizing and warranty information.
Should you have an issue please email logistics@officechairsuk.co.uk
We would like the following information if possible:-
We love to hear from our customers ! Please fill in the general enquiry form and a Member of the Team will get back to you ASAP!
