Terms & Conditions

Welcome to the OfficeChairsUK.co.uk website terms and conditions for use

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Services Department by e-mail, or call us on 0345 600 1917

1. Law and jurisdiction

The validity, construction and performance of this Agreement shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.

2.  Use of the website


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by contacting our Customer Services Department by e-mail, or calling us on 0345 600 1917

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

3.  Privacy

Please see separate Privacy Policy

4.  Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Fabric samples are available if requested. Because of the bespoke nature of the majority of our products, returns or order cancellations cannot be accepted unless you believe there is a defect in which case see paragraph 10.

Our manufacturing partners reserve the right to alter the specification of their products without prior notification and in accordance with EU/GB Regulations.

We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the website.

5.  Purchase of products Online


The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send to you an order acknowledgement email detailing the products you have ordered.

Order acceptance and the creation of a contract between us will take place when full payment is received from you unless we have notified you that we do not accept your order.

For more details visit our ‘Making a Purchase’ page.

Non-Acceptance of an order

Non-acceptance of an order may be a result of one of the following:

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error either on the website or on a written quotation.

We reserve the right to cancel an order up to the point of delivery should a pricing or product description error occur.


Our Incoterms of Sale for orders with a delivery address in the EU are Delivered at Place. This means that your order will be subject to Import Fees and VAT in your country.


6.  Property

The property in the product shall not pass to you until we have received the payment of the price (and any other sums that are due or owing to us) in full, and when delivery has been made.

7.  Payment

Payment for the products shall be made by debit, credit card or Paypal. You can also pay by Bank Transfer by selecting pay by Pro Forma Invoice in the Checkout. Pro Forma invoices should be settled within 7 days to avoid price increases or changes in stock availability. If you wish to pay by any other method please contact us.

All amounts stated are exclusive of VAT and/or any other applicable taxes or levy, which will be charged in addition at the rate in force at the date any payment is required from you.

8.  Contract cancellation under the Consumer Rights Directive (previously the Distance Selling Regulations) These do not apply if you buy in the course of a business or if the product has been ordered to your specification (Bespoke).

( Bespoke ) For example chairs which are factory made are not returnable as we have had these manufactured as per your requirements.

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the products (Standard Stock Items Only).

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price minus the delivery charges, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them and that they are returned in their original packaging.

These Regulations apply to those products which we specify as stock items.

Please note, some of our manufacturing partners will make a charge on made to order items if any changes are not notified (e.g. specification changes or cancellation) within a 48 hour period after the order placement. There will be a £25+VAT administration charge for any cancellations made after the order has been placed. Any amendments made within the 48 hour period will be free of charge. You may not be able to change or cancel items after the 48 hour period has lapsed.

 9.   Delivery

Items that are shown as in stock will normally be delivered within 48 hours. Most items however are made to order and usually take between 4-6 weeks unless otherwise stated.

All parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail, which will not require a signature. Deliveries are made Monday to Friday.

We will make every effort to deliver products within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. OfficeChairsUK shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered to you.

You must notify us in writing within 24 hours of any damage to your goods when received. Please also provide photographic evidence of the damage.

For deliveries to non-UK Mainland addresses please see our section Deliveries outside of the UK


1. Our STANDARD DELIVERY ON ITEMS HELD IN STOCK IS FREE OF CHARGE ON ALL ORDERS OVER THE VALUE OF £250 (INCLUSIVE OF VAT) STANDARD DELIVERY TIME WILL BE 3-7 WORKING DAYS (unless otherwise stated). If the value of your order is under £250, there will be an automatic charge added of £15 + VAT. This service is during the working week, Monday to Friday, 8am – 6pm.

2. If you would prefer a NEXT WORKING DAY DELIVERY (this service is chargeable and is shown as a Delivery option on each product) and we have your order BEFORE 3PM ON A WEEKDAY EXCLUDING UK PUBLIC HOLIDAYS we will deliver the order on the next available working day between 8am and 6pm. * this is always subject to stock availability. We do endeavour to make sure that the stock levels are accurate.


10.  Product Warranty

We will, at our option, either make good by repair or the supply of a replacement, defects which, under proper use, appear in the products within the period of the manufacturer’s guarantee after the products have been delivered, provided that:

You notify us in writing of the claimed defects immediately on their appearance; and

We are satisfied that the defects arise solely from faulty design (other than a design made, furnished or specified by you ), materials or workmanship; and

The products claimed to be defective are returned to us initially at your expense.

This section will not apply to normal wear and tear.

The repaired or replacement products will be delivered to you to the original place of delivery.

As an alternative, we shall be, in our absolute discretion, entitled to return the price to you if you have already paid the price when the claimed defect is notified by you to us.


Please note should you be purchasing a chair and it is delivered beyond the UK Mainland it may need to be returned to us in the UK should there be any warranty issue. We can in some instances send out parts for your own fitment.

11.  Returns Procedure

Due to the bespoke nature of the majority of our product please telephone us to discuss any returns issues. Under the Consumer Rights Directive (‘CRD’), if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. These regulations only apply to those items shown as Next Day Delivery or In Stock and do not apply to other items as they will have to be made to order and are therefore deemed as bespoke items under the regulations.

If you originally selected to pay an additional charge for quick delivery we will only refund the price paid for the item and not the enhanced delivery charge.

The cost of returning the item is with the sender and it is necessary that it is returned in the condition it was received with all the original packaging.

12.  Liability and Indemnity

We shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if we have been advised of the possibility of such damages.

The OfficeChairsUK website may also contain links to other websites, which are not operated by us. When you activate any of these you will leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

13.  Force majeure

We shall not have any liability under or be deemed to be in breach of any contract which may be entered into between us for any delays or failures in performance of the contract which result from circumstances beyond our reasonable control. If such circumstances arise we shall promptly notify you in writing when such circumstances cause a delay or failure in performance and when they cease to do so. If such circumstances continue for a continuous period of more than six months, either party may terminate the contract by written notice to the other party.

14.  Assignment

You may not assign, delegate, sub-contract, mortgage, charge or otherwise transfer any or all of your rights and obligations under a contract between without our prior written agreement. You may, however, assign and transfer all your rights and obligations under any contract which may be entered into between us to any person to which you transfer all of your business, provided that the assignee undertakes in writing to us to be bound by your obligations under the contract.


COMPANY NAME: Three Towns Office Equipment Limited t/a OfficeChairsUK


REGISTERED OFFICE ADDRESS: Ashley House, 15 Mill Hall Business Estate, Aylesford. Kent. ME20 7JZ