If you would like to return an item
If you have had a change of heart or the product is not suitable you can make a return or exchange .
RETURNING ITEMS FROM STOCK MUST BE IN THE CONDITION THEY WERE RECEIVED AND IN ALL THE ORIGINAL PACKAGING. ( Without all of the Original packaging we can’t take anything back as it is needed not only for re sale but for transportation)
All items listed as in stock can be returned or exchanged easily.
The item must be in the original packaging and in New Condition and unused! You have 14 days from the date the item was received. We can arrange the return for you and we would deduct any return shipping cost from the refund. Generally the cost for us to arrange a chair return ( Uk mainland) will be £55 plus vat, smaller items eg monitor arms will be £20 Plus vat.
Please advise of the order No, address and contact details in the email sent to firstname.lastname@example.org
Once the goods are back with us and checked a refund be issued please allow for the banking system to process the money back to you.
If you originally selected to pay an additional charge for quick delivery we will only refund the price paid for the item and not the enhanced delivery charge.
Made to Order / Bespoke items cannot be returned please refer to our T&C’s
If you have any damage on delivery or if the item is faulty please contact us asap. Could you please email us the following information:
Your order number, the address where the item is located, photographs of any damage or a description of what is wrong.
Please send this email to Logistics@officechairsuk.co.uk