Customer returns information

If you would like to return or exchange an item

If you have had a change of heart or the product is not suitable you can make a return or exchange . (Conditions below)


All items listed as in stock can be returned or exchanged 

The item must be in the original packaging and in New Condition. You have 14 days from the date the item was received. 

The cost of The Return Delivery is with the sender however, we can arrange a Return collection for you, the cost of this service is £55+VAT UK Mainland only . We can then deduct this cost from your final refund. Once it arrives back in our warehouse and has been checked we will then issue a refund. 

Return Address

Three Towns Office Equipment Ltd / Office Chairs UK
Ashley House
15 Mill Hall Business Estate
Aylesford, Kent. ME20 7JZ

Once the refund is issued please allow for the banking system to process the money back to you.

If you originally selected to pay an additional charge for quick delivery we will only refund the price paid for the item and not the enhanced delivery charge.

Made to Order items cannot be returned please refer to our T&C's

If you have any damage on delivery or if the item is faulty please contact us asap. Could you please email us the following information:

Your order number, the address where the item is located, photographs of  any damage or a description of what is wrong. 

Please send this email to

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